While your health plan may be familiar with the “Net Promoter Score” metric as it pertains to members, don’t forget that your health plan also serves healthcare providers’ needs as well. And their experiences interacting with your health plan’s processes can directly impact your relationship with your members. Surveying Your Providers Since a Net Promoter Score is based on survey responses, a series of categories are used to segment the providers in your network. An NPS survey asks responders to scale answers from 1-10. Here’s how the responses are grouped:
Net Promoter Score (NPS): A way of measuring customer satisfaction based on how likely consumers are to recommend your company to others.
Tips for Your Net Promoter Score Survey
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